FAQ
Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, PayPal, Shop Pay, Apple Pay and Google Pay.
Q: Is it safe to order online?
A: Yes, our website uses SSL encryption to protect your information and we never store your payment details on our servers.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. UK Standard delivery is free on every order — there is no minimum spend. UK Express delivery is £9.99.
Q: How long does delivery take?
A: Orders are dispatched from our Leicester warehouse within 1-2 working days. After dispatch, UK Standard usually takes 1-3 working days and UK Express usually takes 1-2 working days. These are carrier estimates and are not guaranteed.
Q: Do you ship internationally?
A: Yes. European Union delivery is a £50.00 flat rate and the rest of the world is a £49.99 flat rate, typically 5-10 working days after dispatch. Import duties and taxes may apply in your country. See our Shipping Policy for full details.
Returns & Refunds
Q: Can I return my order?
A: Yes. UK consumers have a 14 day statutory right to cancel, and on top of that we give you 30 days from receipt to return items for a refund or exchange. Items must be unused and uninstalled, in their original packaging.
Q: Do I have to pay to send an item back?
A: No. Returns are free. If your return is accepted, we email you a return shipping label and we pay the return postage — you are never asked to pay to send an item back to us.
Q: How do I return an item?
A: Contact us at sales@axenture.co.uk with your order number. If your return is accepted, we will email you a return shipping label together with instructions on how and where to send your package. Please don't send anything back before contacting us. Full details are in our Refund Policy.
Q: How long do refunds take?
A: Refunds are issued to your original payment method within 10 business days of us receiving and inspecting your return. Your bank or card provider may take a little longer to post it.
Products & Fitment
Q: How do I know if a product fits my car?
A: Use our vehicle selector tool, or contact us with your car make, model and year. For roof racks, you also need to know your roof type: raised rails, flush rails, fixed points or bare roof.
Q: What if the part doesn't fit?
A: Tell us and we will put it right. We cover the return postage either way — whether we confirmed the fitment for you or you ordered without checking. We will send the correct part or refund you in full.
Q: Are your products genuine?
A: Yes, we only sell high-quality, genuine car accessories.
Still Have Questions?
Contact us at sales@axenture.co.uk or call +44 7470 210445.