Returns & Refunds

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help. This page is a summary — our full Refund Policy is the binding version.

Returns are free. If your return is accepted, we email you a return shipping label and we pay the return postage. You are never asked to pay to send an item back to us.

Your 14 day cancellation right (United Kingdom)

If you are a consumer in the United Kingdom, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of receiving it, without giving any reason. This right applies to sale items as well as full price items. We will refund the price you paid plus the standard outbound delivery cost within 14 days of receiving the goods back, and we cover the cost of returning the goods to us. Custom or made-to-order items are excluded.

30-Day Return Policy

In addition to your statutory rights, you have 30 days from receipt of your order to return items for a refund or exchange. Items must be unused and uninstalled, and in their original packaging.

Vehicle fitment

Many of our products are vehicle-specific. Please check your make, model, year and roof type (raised rails, flush rails, fixed points or bare roof) before ordering. If you are unsure, email us your registration number and we will confirm the correct part for you. If a part does not fit your vehicle, we cover the return postage and send the correct part or issue a full refund — whether or not you asked us to confirm the fitment first.

Faulty or misdescribed goods

Under the Consumer Rights Act 2015, if an item is faulty, damaged or not as described, we cover the return postage and will repair, replace or refund it.

How to Return

1. Contact us at sales@axenture.co.uk with your order number
2. If your return is accepted, we will email you a return shipping label together with instructions on how and where to send your package — the postage is on us
3. Pack the items securely in their original packaging
4. Attach the label we send you and hand the parcel in at the drop-off point shown in the instructions

Please do not send anything back before contacting us. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once your return has been received and inspected, refunds are issued to the original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at sales@axenture.co.uk.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Damaged or Faulty Items

Please inspect your order on delivery. If an item is damaged, faulty or you received the wrong item, contact us immediately at sales@axenture.co.uk or call +44 7470 210445 so we can put it right.