Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and uninstalled, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@axenture.co.uk. Please note that returns will need to be sent to the following address: Axenture Car Accessories, 14 Estoril Avenue, Wigston, LE18 3RD, United Kingdom.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@axenture.co.uk.
Vehicle fitment
Most of our products are vehicle specific. Before ordering, please check your vehicle's make, model, year and roof type (raised rails, flush rails, fixed points or bare roof), as the correct part depends on it. If you are unsure, contact us at sales@axenture.co.uk with your registration number and we will confirm the correct part for you before you buy.
If we confirm a fitment and the part turns out not to fit your vehicle, we will cover the return postage and send the correct part or issue a full refund. If a part is ordered without checking and does not fit, it can still be returned under our 30-day policy provided it is unused and uninstalled, but the return postage is the customer's responsibility.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including gift cards, and custom or made-to-order products (such as bespoke or specially ordered parts). We also cannot accept returns on items that have been fitted, drilled, cut, painted or otherwise modified, as these can no longer be resold. Please get in touch if you have questions or concerns about your specific item.
Your 14 day cancellation right (United Kingdom)
If you are a consumer in the United Kingdom, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order for any reason within 14 days of receiving your goods, without giving a reason. This right applies to sale items as well as full price items. You then have a further 14 days to return the goods to us.
To exercise this right, email us at sales@axenture.co.uk before the 14 days are up. We will refund the price you paid plus the standard outbound delivery cost within 14 days of receiving the goods back. The cost of returning the goods is yours unless the goods are faulty or were misdescribed. This statutory right does not apply to custom or made-to-order items.
Faulty or misdescribed goods
Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If a product is faulty or not as described, you may be entitled to a full refund within 30 days of delivery, or to a repair or replacement after that. In these cases we cover the cost of return postage.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at sales@axenture.co.uk.