We offer free and standard shipping options at checkout.
FAQs
How long does shipping take?
Delivery usually takes 1-3 business days for standard shipping and is free for qualifying orders.
Do you ship internationally?
Not yet, but we plan to offer international shipping in the future.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email
Do you offer free shipping?
Free shipping is available on orders over a certain amount. Check our shipping policy for specifics.
What should I do if my package is lost?
If your package is lost, please contact our customer service, and we will assist you in resolving the issue.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, please contact us as soon as possible to update your shipping address.
Do you offer same-day delivery?
Same-day delivery is available in select areas. Please check at checkout for availability.
What if my package is damaged upon arrival?
If your package is damaged, please contact us immediately with photos, and we will assist you with a replacement or refund.
Are there any shipping restrictions?
Some items may have shipping restrictions based on local regulations. Please check the product page for more information.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use SSL encryption to protect your payment information.
Can I use multiple payment methods?
Currently, we accept only one payment method per order.
Do you charge sales tax?
All taxes are included based on the shipping address and applicable state laws.
Can I save my payment information for future orders?
Yes, you can save your payment information in your account for faster checkout.
What should I do if my payment is declined?
If your payment is declined, please check your card details or try a different payment method. Contact your bank if the issue persists.
Will I receive a receipt for my purchase?
Yes, you will receive a receipt via email after your order is confirmed.
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, we cannot change the payment method
Do you offer payment plans or financing options?
Currently, we do not offer financing options, but we may consider them in the future.
What currency do you charge in?
All transactions are processed in British Pounds (GBP).
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.
How do I initiate a return?
Please contact our customer service with your order number to start the return process.
Will I be refunded for return shipping?
Return shipping costs are generally the customer’s responsibility unless the return is due to an error.
Can I exchange an item?
Yes, exchanges are possible. Please initiate a return for the item and place a new order for the replacement.
What if I receive a defective item?
If you receive a defective item, contact us within 7 days for a replacement or refund.
How long does it take to process a return?
Returns are typically processed within 7-10 business days after we receive the item.
Can I return items purchased on sale?
Sale items can be returned, but please check our policy for any exclusions.
Do I need to provide a reason for my return?
While not mandatory, providing a reason helps us improve our services.
What if I lost my return label?
If you lost your return label, please contact customer service for assistance.
Can I return an item without the original packaging?
Items must be returned in their original packaging to be eligible for a refund.